Working Together

Your project, clearly defined

Each proposal confirms deliverables, revisions, timing, fees, and any supplier costs. Website prices are starting investments in USD. Taxes, printing, travel, venue hire, suppliers, and production are additional unless expressly included.

Discovery and planning

Start with a complimentary 15-minute discovery call to tell us about your project and see if Zewayi is a good fit. If you would like a separate strategy or planning session, you can book one for $75. We confirm what the session includes and what you will receive before you book.

Booking and payments

An inquiry does not reserve a date. We confirm your booking in writing after you sign the project agreement and pay the initial invoice. We issue Stripe invoices after scope and terms are agreed.

Projects normally begin with 50% of the project fee, credited toward your total. Design balances are due before final files. Event balances are normally due 14 days before the event; bookings within 14 days require full payment before confirmation. Supplier and production costs are paid before orders. Monthly creative support is paid in advance. Your proposal confirms the applicable schedule.

Changes and approvals

Additional concepts, revisions, quantities, or services are quoted before extra work starts. Please check names, dates, spelling, quantities, and final proofs carefully. Production begins after written approval and payment. Changes after approval may affect cost and timing.

Cancellations and rescheduling

Please contact us promptly if you need to cancel or reschedule. Before you pay, your proposal and project agreement explain what you may owe for completed work, approved supplier costs that cannot be recovered, and any agreed cancellation fee. The agreement also explains how we calculate any refund. Rescheduling depends on availability and supplier terms. Existing bookings follow the terms already agreed.

Files and creative rights

Your agreement identifies final deliverables, usage rights, and any transfer after full payment. Fonts, stock assets, and other third-party materials may carry separate licenses. Unselected concepts and working files are excluded unless agreed.

Your inquiry details

We use the information you provide to answer your inquiry and manage your project. Forms are processed through Squarespace; agreed payments are handled through Stripe. Please do not submit card details or sensitive documents through the inquiry form. Contact us about your information at hello@zewayicreativehouse.com.

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